“We thank the telecommunications companies who have quickly come up with relevant solutions” says Mr Andrew Middlebrook head of The Vanuatu Business Resilience Council’s (VBRC) communication cluster “in situations like this it’s vital to be able to communicate quickly, effectively and affordably”
The VBRC’s role is to coordinate and strengthen engagement of the private sector in disaster risk reduction, emergency preparedness, response and recovery, and climate change adaptation and mitigation in Vanuatu.
In this case, one tactical approach that has worked well this week has been led by Mr Andrew Middlebrook working in close co-operation with the CEO’s of Digicel and TVL and both operators have come forward with offers to assist in these difficult times and they will be releasing them over the coming days. Both Digicel and TVL are launching heavily discounted work from home plans and various discounts and assistance packages for businesses to assist in these challenging times, with TVL ensuring that all services to government and NGO’s will remain uninterrupted, ensuring that vital services from the government would be well serviced and operational.
Digicel is launching its “Yumi Kea” plan with free voice, sms and data to ensure its prepaid customers can remain connected and TVL is increasing its data volumes on its mobile packages for their customers.
The above offers are but a few of what is being released, both TVL and Digicel understand not one size offer fits all and are dedicated to stand shoulder to shoulder with their customers during this challenging time. They will continue to evolve their offers as the situation develops and they welcome customers to contact them to discuss how they can help. Digicel’s call centre can be reached on 123, 125 or 5555000. TVL’s call centre can be reached on 08111.
The Vanuatu Business Resilience Council (VBRC) was established in October 2017 and is a sub-committee of the VCCI. VBRC is supported by the Connecting Business Initiative (CBi), in collaboration with the UNDP Pacific Risk Resilience Programme (PRRP).
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