We are excited to inform you that our workshop program will resume again this month in Port Vila, thanks to our development partners. The program will then move to Santo and Tanna in March. Read below for information and to register your interest.
1. Producing Customer Service Champions – 17th February 2022- 8am-4pm
Learn how to deal with difficult customers and turn them into satisfied customer with our one and only super star facilitator Tahnia Cook on the 17th of February 2023 from 8am-4pm. This workshop is targeted at local businesses customer service representatives to create an awareness around the many types of customers both internal and external. The workshop also focuses on making good first impressions as well as how to handle difficult customers. The workshop delivery varies between face-to-face discussions, group discussions and presentation, video scenarios of good vs poor service and individual question and answers in the workbook provided. The workshop is for long term employees as well as being very powerful for newly recruited or transitioned staff to also understand the many different customer types and how to handle and manage each person effectively.
2. Supervisor Workshop- 22nd February 2023 – 8am-4pm
This workshop is about empowering supervisors in the workplace to become better leaders, learning to delegate effectively to their team, improve communication and approach with daily tasks through better understanding individual needs and preferences while giving them a toolkit of resources to pull from to support them their roles. The day is focused on better understanding their role as supervisors and how they can use the information learnt to maximize employee productivity, create a better working environment, and achieve outputs required every time. The workshop is aimed at inspiring and uplifting participants and give them the power to make better decisions and communicate more effectively.
3. Employment Law- 23rd February 2023- 8am-12pm
This workshop is great for everyone who employs staff. The Facilitator LeeAnn Explains simply how the labour work and helps you to know how to manage severance contracts, leave and more. You will be guided on how to locate correct legal information on various employment issues and effectively use the online tools to build an employment contract that has good legal terms.
Click HERE to register if you have a valid business license and wish to attend these workshops. All workshops are FREE and spaces are limited. Call our reception on 27543 if you have any questions.
Have a wonderful day,
The VCCI Team